Business Connector / Help
Answers, before you press Allow.
The questions people ask most, grouped by what you're trying to do. Can't find yours? Ask us.
Connecting
Why does it say Business Connector and not my agency's name?
Your agency's dashboard runs on software operated by Deep Development And Design LLC. Platforms show the name of the registered app on their sign-in screens, and that app is Business Connector. Plenty of agency tools work the same way.
Is it safe to press Allow?
You approve on the platform's own page, so we never see your password, and you can read exactly what's being asked for first. If you weren't expecting the request, don't approve it. Check with your agency.
Which account should I sign in with?
The one that owns or manages the business account: the Google account that manages your Business Profile or Ads, the Facebook profile that runs your Page, the Jobber or QuickBooks login for your company. If you manage several businesses, you choose which ones to connect on the next screen.
It says something went wrong. What now?
Press Connect again: most failures are a timed-out sign-in. If it fails twice, email support@businessconnectorhq.com with the platform's name and roughly when you tried.
Permissions
Why does it ask for so much?
It shouldn't. Each feature asks only for what it uses, and only when it's switched on. Some platforms word their permissions broadly; each integration page explains what the permission is really used for.
Can Business Connector post or change things without me?
No. We publish only what you or your agency created and told us to post. Google Ads changes happen only once that change is approved, and Facebook and Instagram ad accounts are read-only.
Is my data used to train AI?
No. Some features you start, like drafting a reply to a review, send that text to an AI provider through a commercial API that doesn't train on it. The Privacy Policy lists every provider and what it receives.
Every connection is a permission you gave, and one you can take back.
Disconnecting and deleting
How do I disconnect one account?
Open Connections in your dashboard and press Disconnect, or remove Business Connector in the platform's own settings. Each integration page has the exact steps for that platform.
How do I delete everything?
Email support@businessconnectorhq.com with "Delete my data" in the subject. We confirm it's you, then delete within 30 days, usually the same day. See data deletion.
Will disconnecting delete my posts or invoices?
No. Posts already published and records in your own Jobber, QuickBooks or Xero stay in your accounts. Only you can remove those.
Agencies
Can my agency see my connected accounts?
Your agency sees the results in the dashboard it set up for you, such as reviews, ad results and posts. It never sees your passwords, and no other business sees anything.
I'm an agency. How do I start?
Read For agencies, then email support@businessconnectorhq.com.